Hi, I'm Bradley Hartman, an IT Leader and Desktop Support Specialist with a passion for service desk excellence. My career spans over two decades, starting from the ground up as a Level 1 technician and growing into management roles where I've led global teams and optimized IT service delivery.

My journey began in the trenches of IT support, where I honed my skills in desktop support and end-user computing. Over the years, I've climbed the ranks, gaining a deep understanding of both user experience needs and the importance of keeping IT staff motivated and happy.

I served as an IT Systems and Process Optimization Advisor at BDQ.Cloud in New York. Here, I leverage my extensive experience to help clients enhance their IT systems and collaboration strategies, ensuring seamless alignment between technology and business goals.

Before BDQ.Cloud, I was the Global IT Lead at FlexTrade Systems LLC. In this role, I managed a dedicated team supporting over 600 users worldwide. My responsibilities included administering the Microsoft 365 Suite, developing SLAs, and managing vendor relationships. I took pride in fostering a supportive environment for my team, ensuring they had the tools and encouragement needed to excel.

At Alvarez and Marsal Holdings LLC, I led a global support team for over 3,000 users. I introduced key performance indicators to improve IT responsiveness and rolled out executive support programs that strengthened business relationships. My focus was always on enhancing the user experience while maintaining a positive and productive team atmosphere.

My time at J.Crew Group saw me supporting C-level executives and deploying over 1,000 PCs, significantly boosting user satisfaction. At Queens Long Island Medical Group, I led support for 1,600 users, reducing incident volumes through process optimization and fostering cross-functional IT-business relationships.

I've also held various consulting roles at NYU Medical Center, the Department of the Treasury, American Express/Compaq, ASI Solutions, and SUNY Old Westbury. Each role contributed to my comprehensive understanding of IT support and service management.

I hold a B.S. in Business Economics with a Minor in Management from the State University of New York, College at Oneonta. My certifications include HDI Support Center Manager, CompTIA A+, ITIL v3 Foundation, and multiple Atlassian certifications.

Outside of work, I enjoy exploring new technologies, mentoring upcoming IT professionals, and finding innovative solutions to complex problems. I'm also passionate about martial arts and fitness training, which help me stay disciplined and energized. I'm always eager to connect with like-minded individuals and share insights on the ever-evolving world of IT.

At the heart of all my projects and engagements is the belief that IT should be delivered with a smile. Ensuring satisfaction and positivity in every interaction is my ultimate goal.